Through an agreement with Credit Union Resources and Office Depot, you can receive deep discounts on your office supply needs. The program is only available to members of the Texas Credit Union League. This program makes the process of ordering and receiving the most commonly used office supplies quick and easy. Some of the most frequently asked questions with the answers you need are listed below.
WHAT IS THE SIGN UP PROCESS FOR CREDIT UNIONS?
Go to CU Resources home page
Click on Business Partners
Click on Office Depot under Preferred Product Providers
Click the Office Depot Online Sign-Up form and complete
Click submit at the bottom of the web page
Print, fill out, and fax in the Store Purchasing Card Application.
Office Depot will complete the application. Then the Office Depot's Business Services Division receives the application for processing. Within 8 days of submission of the application, an Office Depot representative will contact the "Key Person" at the credit union. The credit union will be contacted by email. The email will explain how to order using their website, give them their account number, and include the credit union implementation kit. For additional support or instructions contact Amy Matasso at 817.880.3266 or email her at email@example.com.
WHAT IS THE PROCESS FOR SPONSORS OF THE CREDIT UNIONS OR SEGS?
Contact their account rep to initiate the process for the Sponsor or the SEG
Sponsor or SEG will be assigned a separate account number
This differentiates them from the credit union, but still allows them to take advantage of the discounts.
WHAT ARE THE DISCOUNTS FOR THE PROGRAM?
Overall the discount averages approximately 10% off the "Business Services Division's catalog price". The "catalog" price is generally 50% to 70% off the standard List price.
Once the account is activated, the discounts will automatically be applied to all orders placed.
IF I AM A CURRENT OFFICE DEPOT CUSTOMER, HOW DO I CHANGE PROGRAMS?
The conversion is the same as a new client. You follow the same procedures as outlined earlier. Be sure to review your current pricing with the account rep to ensure that your current pricing is not better than the pricing through this program. There is a space on the enrollment form to include your account number if you already have one.
IF I AM WITH A COMPETITOR, HOW DO I CONVERT? HOW LONG AM I OBLIGATED TO HONOR THIS PROGRAM?
Since this program is not exclusive, you can sign up regardless of any other provider. There is no contract. You are free to use Office Depot exclusively or in any combination with other provider that fit your individual needs. If you decide you want to discontinue the program, simply stop ordering.
HOW QUICKLY CAN I CONVERT?
Immediately! After you submit your application, it takes 8 days for processing. If prior to credit being linked you need to place an order, you can do so by phone or fax and charge to a credit card. Once the account is activated with credit, you will also be able to order online.
MAY I CUSTOMIZE THE PRODUCT LIST?
The product list consists of 151 items. There are no additions to the list and cannot be changed. It contains every day office products and offers the deepest discounts. It is suggested that you order from this list to fully take advantage of the program.
HOW DO I ORDER MY SUPPLIES?
Phone, fax, on-line, or simply walking into any convenient retail outlet.
IF I ORDER SUPPLIES BY PHONE, FAX OR ON-LINE, HOW QUICKLY WILL THE SUPPLIES BE DELIVERED?
Most orders are delivered the follow day by Office Depot's own trucks. Some outlying areas will have UPS 2-day delivery because of their remote locations.
HOW AM I BILLED AND WHAT IS THE PROCESS FOR DISPUTES?
Invoices go out on a weekly basis. Office Depot has a "no questions asked" 30 day return policy. If a dispute does arise, Office Depot provides a customer service line to handle problems that are more serious. If that fails, TCUL will assist in resolving these matters.
HOW DO I MAKE CHANGES TO OUR ACCOUNT?
Once the account is activated log on to http://bsd.officedepot.com.
You may change shipping address and other administrative functions.
WHAT IS A STORE PURCHASING OR PROCUREMENT CARD?
The Store Purchasing Card charges will automatically be posted to your account statement or summary bill. In about four to seven weeks, you will receive the Office Depot Store Purchasing Card(s). No in store purchases can be made until you receive your Office Depot Card(s). You may make purchases over the internet by logging into http://bsd.officedepot.com, until your Office Depot Card(s) arrive. In addition to office supplies, technology, and furniture, your Store purchasing card also applies to services like Print, Copy, Ship centers( via UPS with their everyday low rates).
The Procurement Card allows you to shop at Office Depot retail stores tied directly to a personal or corporate credit card. Cards like MasterCard, Visa, Discover, American Express, or Diners Cluband still receive contract pricing. Items purchased with the Procurement Card will be re-priced at the register to reflect your contract price.
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