Posted by Mr. Bob Rehm, CUDE, VP Sales and Service, Credit Union Resources, Inc on 11/20/2017

The new year is almost here, and maybe you have some items on your 2018 strategic to-do list that are going to require some outside help.  Here’s a place to start.

Credit Union Resources provides products and services that help credit unions achieve their missions.   That’s really at the heart of what we do– we provide product solutions in all four of the broad areas of credit union operations:

  • Financial Performance – achieving your bottom line
  • People – developing your credit union’s human capital
  • Operational Effectiveness – refining your credit union’s processes
  • Member Value – maximizing your member’s experience

Inside these four strategic categories, Resources represents carefully selected, exceptional companies that provide services such as insurance, employee benefits, shared branching, payment systems, ATM technology, retail discount programs, loan generation programs, checking account programs, and many more ways to better serve your members and grow your credit union.  From our own professional consultants we offer services in executive search, human resources, research, financial audit, technical audit, strategic planning, shared compliance, to name a few.

In the strategic category of Financial Performance, one of your 2018 goals may be to increase non-interest income.  Several of our partner companies offer ways to boost your credit union’s income, including Credit Union Solutions Group, CUNA Mutual and JMFA.

JMFA’s overdraft program can drive new levels of non-interest income, no matter where your program is today.  This overdraft program can help you take account holder satisfaction and loyalty to new levels. It will significantly boost your non-interest income, for years to come, all with guaranteed 100 percent compliance.

CUSG’s business-to-consumer solutions enhance membership value, build loyalty and generate income. Member savings are now nearing $2 billion with partner discounts from Sprint, TurboTax and more. You can provide value to your members in the form of cash rewards directly deposited into their credit union account, while pay-for-performance structures create non-interest income for your credit union.

CUNA Mutual’s TruStage Insurance Program brings a dependable source of non-interest income by offering proven insurance protection designed especially for credit union families.  Today, participating credit unions see more than 11 percent year-over-year non-interest income growth. Use CMG’s no-cost, multi-media marketing materials to educate your members and build deeper member relationships by helping them achieve the insurance protection they want and deserve.

Your Business, Our Focus, Expert Solutions

As you prepare for 2018, please keep Credit Union Resources in mind as a means to support your strategic objectives…we can help.  We exist to serve you and help your credit union achieve its goals.  To learn more about consulting services, business partners, and other services providers, please contact me at or 469.385.6425.

Categories: Business Partners, Compliance, Employment & Staffing, Financial & Auditing, Human Resources, Remote Transaction, Research, Sales & Service
Posted by Kevin Hood, CISA, IT Consultant, Credit Union Resources, Inc on 11/17/2017

It’s that time of year again!  All of the Black Friday and Cyber Monday ads are popping up on your news feeds and in your inboxes.  

With more and more people taking advantage of the convenience of online shopping, now is a great time to educate your members on safe online shopping practices.  While online shopping is convenient, it also makes for easy targets by attackers through such means as fake websites, phishing, and targeting unsecure systems.  Here are a few tips to help protect you and your members:

  • First and most importantly, be vigilant when clicking on links in an e-mail or on social media.  If a deal seems “too good to be true,” it usually is.  This type of e-mail or post may be a phishing attempt to lure you into visiting a malicious site.  When in doubt, open up your browser and manually enter the website.
  • Don’t respond to e-mails asking for information.  This is another form of phishing attempt attackers may use.  They will e-mail you about an issue with your “recent order” and request information.  Reputable companies will never ask for this information via e-mail.  NEVER e-mail sensitive information.
  • Use reputable Apps.  If you are using a tablet or phone, make sure to only download apps from reputable sources such as the Google Play or Apple App Store.  Criminals are trying to steal card data any way they can.  Take a look at the reviews – if the app for a well-known retailer has no reviews, there’s a good chance this is a fraudulent app.
  • Use an updated device.  Even Apple is getting into the frequent patching cycles!  You should always ensure you are using a fully-patched device with up-to-date security software.  Whether it is your tablet, phone, or Windows computer, make sure everything is updated with the latest security patches.
  • Use unique passwords.  With online shopping, many times you may be required to setup an account.  Make sure to use a strong, complex, unique password for online accounts.  Don’t use the same password for everything.  Criminals take advantage of the fact that most users will use the same password for multiple sites.
  • Only use secure websites.  You should never enter personal information into an unsecure site.  Secure websites will be noted by “HTTPS://” at the beginning of the web address.  Make sure this is there before entering any information.
  • Avoid public WiFi when purchasing.  Public WiFi networks should not be considered secure.  If you are just browsing sites looking for good deals, you should be fine on public WiFi.  However, when you are ready to buy, only enter your payment and contact information when you are on a secure network, such as at home or work.  If on a mobile device, using the data connection from your wireless carrier is better than public WiFi.
  • Document and monitor transactions.  You should save all of your receipts, e-mails, and any other communications you may have with a seller.  Monitor your accounts closely to ensure unauthorized or fraudulent charges do not appear.  If they do, contact your credit union immediately!

While you may miss out on all the excitement of Black Friday in stores, shopping from home in your pj’s with a good cup of coffee has its perks!  Keep these tips in mind and always be vigilant… the holidays will not be near as enjoyable if you’re dealing with identity theft.  I hope you all have a Happy Thanksgiving and a Merry Christmas!


Categories: Technology Consulting & Compliance
Posted by Mrs. Claire Jepsen, Marketing Coordinator , FTSI on 11/15/2017

Our partners already know they can expect a healthy mix of useful information, great entertainment, and fun networking at FTSI’s annual Executive Experience Center Info & Tech Expo (ExCITE) events, but one thing they’d never expect…is foul play.  That all changes on Dec. 8th at our showroom in Monrovia, CA where our guests will have the chance to solve a murder and catch the culprit at this year’s Clue-themed ExCITE event. 

Over the years, ExCITE has become known for offering the perfect blend of expert guest speakers and amazing prize giveaways.  This year’s event features a series of “ExCITE Talks” by industry professionals sharing branch transformation stories that will offer you some different pathways for success as well as insights as to what pitfalls to avoid. 

We will also have experts on hand to give demonstrations of the NCR 80 Series ATMs as well as other products like POP-In’s video banking that are going to be revolutionizing the industry.  Attendees will get to meet industry leaders like POP-In’s Gene Pranger, NCR’s Lois Kemp and Robert Malik, and a wide range of representatives from financial institutions and the technology partners that serve them. 

The whole event will have the same top-of-the-line food and fun you’ve come to expect from FTSI capped off with the comedy and magic talents of “The Great Omar” who is coming back by popular demand.

If you’re still not convinced that FTSI goes all out, check out this video from last year’s Willy Wonka-themed event.   So RSVP today so you can crack the case and win big with FTSI!  

Categories: Business Partners, Education & Training, Financial & Auditing, Research, Sales & Service, Strategic Planning & Consulting, Succession Planning, Technology Consulting & Compliance
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