Posted by Melissa Carroll, Marketing Communications Coordinator, FTSI on 1/24/2020

Advisory Warning

FTSI has been alerted of a recent series of attacks that have occurred with freestanding drive-up ATM units. These attacks involve using brute force by a truck to open the ATM safe door. The attacks that have been reported are a modification to the pull-out attacks, which targets freestanding, drive-up units and uses a hook and chain attached to both the truck and ATM unit to force open the safe door. These new attacks are completed in less than 5 minutes and have resulted in average of $120K in customer loses, including damage to the ATM and surrounding area. 

Know the Types of Physical ATM Attacks

Before reviewing various solutions to protect ATM units from physical attacks, it is important to know what types of attacks have been attempted by criminals around the world to raid ATMs for the cash in their safes. 

Rip-Out Attacks: Criminals will use a backhoe or forklift to dismantle any wall or barrier holding the ATM in place and try to scoop out the ATM to haul it elsewhere.

Pull-Out or Ram-Raid Attacks: Thieves will use any type of power-towing vehicle to wrap a chain around the ATM with a hook attached to the vehicle. The vehicle then attempts to drive off, pulling and removing the ATM from its spot and loaded into the vehicle to be hauled away.

Attacks with Tools: When heavy duty vehicles and backhoes are not available, criminals may resort to grinders or thermal lances to cut open the ATM and access the ATM safe to remove the cash by hand. Thermal tools are often more successful at cutting through thick metal parts.

Explosive Attacks: Not as common as the other types of physical attacks, but just as dangerous, explosive attacks are exactly as its name describes. Criminals will pour flammable materials through an opening in the ATM and ignite it with a time delay which results in the explosion exposing the ATM safe, creating an easy access for the thief to grab the cash and run.

Solution and Benefits

NCR has addressed the potential threat to its drive-up ATMs by releasing the Safe Slot Reinforcement kit. The SSR solution provides a significant deterrent to the brute force attacks to freestanding units and a further layer of security for the ATM. This solution is available to protect front access drive-up Self Serv 88, 37, and 38 units.

The SSR kits are a discrete way to add the necessary protection to drive-up ATM units. The SSR kit ?lls the space found around the CD and SDM modules, making it far more di?cult to damage the module transports & subsequently insert a hook through the apertures in the safe door. The SSR features are hidden under the shutters and are only visible once the fascia is opened.

Recommendations and Guidance

Please be aware that these forms of attacks are an industry-wide issue and there is no way to 100% guarantee the protection of your ATMs and your customers. Criminals are constantly evolving the methods used to either access cash from ATM safes or steal customer information from ATM use while bypassing branch security, so it is important to educate branch staff and have routine ATM checks to lookout for any signs of tampering.

The best way to prevent ATM attacks is to closely monitor your ATM activity. We recommend having branch staff inspect each ATM every morning to look for signs of suspicious activity. It is important to also regularly review your security footage as well to inspect for any suspicious activity at your ATMs.

Education and awareness for all branch employees is essential so that everyone is aware of what to be on the lookout for. If you have any questions or would like more information about possible solutions, please reach out FTSI security team. Contact FTSI

Categories: Business Partners, Education & Training, Sales & Service, Strategic Planning & Consulting, Technology Consulting & Compliance
Posted by Justin Lutes, AAP, NCP, Vice President, Correspondent Services, Catalyst Corporate FCU on 1/23/2020

This new year, you may have resolved to make a change in your life. Maybe you’ve even gone so far as pledging to become a “new you” in 2020. But someone may haveSynthetic Identity Fraud already claimed that “new you,” stealing your credentials and using them to create a new identity.

Identity theft is a growing problem, resulting in millions of dollars in damage around the world. And now, there is a modern twist to this old and costly problem: synthetic identity fraud.

What is it?

According to the Government Accountability Office (GAO), synthetic identity fraud is “a crime in which perpetrators combine real and/or fictitious information, such as Social Security numbers and names, to create identities with which they may defraud financial institutions, government agencies, or individuals.”

McKinsey & Company estimates that synthetic identity fraud is the fastest-growing type of financial crime in the United States. Between 2017 and 2018, the volume of personally identifiable information (PII) exposed in data breaches increased by 126 percent, with more than 446 million records exposed. It’s clear that using fictitious identities to commit fraud is quickly gaining traction and has the potential to greatly affect the financial industry.

“Although it’s difficult to establish statistics, synthetic fraud may account for five percent of uncollected debt and up to 20 percent of credit losses, as much $6 billion in 2017,” says Sue Landauer, a certified public accountant with the Forensic Accounting Service.

As for its victims, synthetic identity fraud typically targets children, the elderly or the homeless. In fact, one million children fell victim to identity fraud in 2017.

How can synthetic identity fraud be identified?

Although recognizing this type of fraud can be somewhat challenging, the Federal Reserve suggests looking for these common characteristics:

  • Multiple identities with the same social security number
  • Credit file depth inconsistent with customer profile
  • Social security numbers issued after 2011
  • Multiple authorized users on the same account
  • Addresses near large international airports or shipping areas
  • Multiple applicants with the same address or phone number
  • Use of secured credit lines to build credit
  • Multiple accounts from the same IP address

How can you protect yourself?

Here are five simple ways to make it harder for a thief to steal your personal information:

  1. Shred documents containing personal information
  2. Only provide your social security number to businesses when absolutely necessary
  3. Monitor credit and identity usage
  4. Freeze your credit account as well as those of any of your minor children
  5. Check accounts regularly to ensure legitimacy

In today’s ever-changing digital environment, shielding yourself from synthetic identity fraud is important, both personally and professionally. Education and awareness are the best lines of defense when it comes to protecting yourself, and your credit union.

It starts with exercising extreme caution with personal information and training employees to look for the common characteristics of synthetic identity fraud, like multiple identities with the same social security number, or the use of secured credit lines to build credit. From a personal standpoint, be smart online – even with the information you share on Facebook and other social networking sites. And finally, always shred documents containing personal information.

Categories: Business Partners, Education & Training, Technology Consulting & Compliance
Posted by Molly King, Senior Marketing Manager, FTSI on 12/30/2019

Proper security at your branches should never be underestimated. Distributing multiple sets of keys can be a major risk putting your branch and business in jeopardy. Once you hand off sets, there is an increased risk for those keys to be lost or stolen.

Fortunately, there’s a better way to securely manage all key access. With a remote-controlled smart lockbox, you can easily maximize security at your branch by storing keys and access cards in one centralized location with complete control of personnel accessing the smart lockbox. In addition to decreasing downtime with lost keys, a smart lockbox is attack resistant and easy to install. With wireless access through a mobile app, you can receive a real-time audit trail of activity to reduce risks and provide secure vendor access.

Eliminate Travel to Rekey or Reprogram Locks
Traditional lock-and-key systems can create significant overhead costs, particularly at remote sites. Vendors and staff normally have to travel to rekey locks, which is time-consuming and expensive, and physical keys pose a security risk when employees or vendors leave the company. Programmable locks require travel to the site to add or delete keyholders and often limit the number of codes available. But by installing a smart lockbox, you can control and monitor site access for multiple remote sites, all from one central location.

Mitigate risks by limiting branch keys
With keys stored in one on-site location, you are always in control of key access. The need to hand out multiple sets of keys will be eliminated, thus mitigating the risk for lost or stolen keys.

Increase vendor accountability
Having the ability to monitor remote activity in real time will help you know whether or not service technicians have accessed your site and allow you to view exactly when service technicians accessed your facilities.

Eliminate need to escort vendors
Eliminate the added expensive of arranging for site access for vendors, by simply authorizing access for them remotely. You will be able to save time and expenses for yourself and your staff by not having to pay a staff member to be present for granting vendor access.

Authenticate remote intrusion alarms
False alarms can be an increased security risk if they become a regular occurrence, the importance of an alarm sounding can often be overlooked. The smart lockbox system can eliminate false alarms by preventing the intrusion alarm from sounding when someone with valid credentials accesses the remote site and stops an invalid alarm condition from being sent.?

Contact FTSI at to learn more about the smart lockbox solution.

Categories: Business Partners, Sales & Service, Technology Consulting & Compliance
Page 1 of 231 (692 items)
Subscribe to the Blog

Categories & Archives
Category Filter

Author Filter




Connect: FacebookTwitter©  Credit Union Resources, Inc. All rights reserved.


Contact Us
6801 Parkwood Blvd.
Suite 300
Plano, Texas 75024
Phone: (469) 385-6400
Toll Free: (800) 442-5762
General Inquiries