When it comes to the legality of electronic signatures, it’s all about evidence. If you have the right evidence in your documents, it can keep you out of court in the first place. We’ve seen this in action with a real estate client whose buyer claimed the agent had signed documents for him. The real estate agent was able to prove the buyer signed the document because of the evidence built into the document, and the client dropped the case.
But today we’re going to look at an example of electronic signatures gone wrong. We’re going to look at the case of Magee-Womens Hospital, a prominent regional hospital for women and part of the highly regarded University of Pittsburgh Medical Center.
Uncovering the Problem
In December 1999, Dr. Susan Silver, a Johns Hopkins University-trained pathologist at Magee-Womens Hospital, complained to a colleague about a strange practice she’d seen at the lab. Her electronic signature had been placed on two pathology reports that she’d never seen before.
Silver suspected the hospital was trying to increase profits by making it look like physicians were reviewing the results in addition to cytotechnologists (who are not physicians).
She complained to hospital’s administration, and officials promised her that the unauthorized electronic signature was just a mistake. But veteran pathologist Dr. Kenneth McCarthy Jr. looked into Silver’s complaint and found a widespread problem in the Magee lab. McCarthy found that the electronic signature system had automatically signed their names to hundreds of thousands of Pap smear reports that they’d never seen.
The two doctors got tired of waiting for the hospital to do something, so they took their concerns to the College of American Pathologists. McCarty and Silver were fired right before the inspectors arrived.
The doctors weren’t the only ones who said they were fired for pointing out an error in electronic signature system. Donna Kovacs, an employee of Magee's pathology department, went to Pennsylvania state health authorities to complain about falsified signatures on patient records.
In fact, Kovacs was one of the patients affected. She discovered her own Pap smear reports had been signed by a pathologist who never read her tests. Kovacs was also fired.
Electronic Signature Issue Leads to Multiple Lawsuits
McCarthy, Silver and Kovacs all sued the hospital and the University of Pittsburgh Medical Center under a state law protecting whistle-blowers.
At least ten cases were filed against the hospital, including:
Dona Lischner, 51, said five of her tests reviewed by the hospital since 1996 had errors and at least three missed abnormal cells that showed she had cervical cancer. When her cancer was detected in 2001, she had a hysterectomy that could have been avoided if her Pap tests had been reviewed by a doctor like the electronic signatures indicated they were, the lawsuit said.
Two local women filed a class action lawsuit against the hospital for mishandling Pap smear reports. They claimed the hospital thought they could get more gynecologists to send samples to the hospital—and make more money—if the hospital claimed samples were checked and signed by physicians instead of technicians. The women wanted the hospital to pay for re-testing for every woman who had a Pap smear at the hospital between 1995 and 2001.
Magee paid $1.3 million to the estate of a woman who died of cervical cancer in 2004. She blamed the lab for incorrect Pap smear results that delayed treatment. It’s unclear whether electronic signature falsification contributed to the lab error.
The scandal also brought the hospital’s other electronic records into question and resulted in a very public dispute over the span of many years.
Investigation Finds Electronic Signature Fraud
In December 2003, the state Department of Health launched its own investigation and carried out unannounced inspections of the lab. The process, which usually only takes a few weeks, took almost two years to complete.
The Department of Health found that patients’ Pap smear reports were forwarded to a treating physician with a pathologist’s signature even though the pathologist hadn’t seen the record. The department cited the hospital for allowing unauthorized staff to sign Pap smear reports and for not maintaining quality records.
Hospital lawyers dismissed the false electronic signatures as a computer glitch.
Stopping Legal Battles Before They Start
There are several key lessons to learn from this case. First is that when you’re dealing with important records, identity authentication is essential. If each of the pathologists had their own secret signing PIN they had to enter each time they signed, the entire issue would have never become a problem. (Learn more about identity authentication methods here).
But certainly the biggest takeaway from this case is the importance of electronic evidence. This case calls into question whether your IT staff can prove the person signing a document had in fact approved that record. Without the help of a highly detailed log of events during the document’s lifecycle (an audit trail), your IT team probably doesn’t have the resources to provide evidence to support documents in court.
Preserving and vouching for long-term records can be a real challenge for credit unions if their electronic records don’t contain enough evidence. Your credit union can’t assume that the IT staff you have today will be around tomorrow to testify about a mouse-click or a button-push in ten or twenty years.
That’s why it’s critical to have a highly detailed audit trail that’s permanently attached to the document. With digital signatures (a specific type of electronic signature), any cryptography expert can read the data logged for each document and testify whether the signature is legitimate. The information is stored within the document, so you don’t have to rely on outside sources—your IT staff or your electronic signature vendor—to prove your documents are genuine.
It’s easy to see that if this hospital had use identity authentication and digital signatures, they could’ve saved themselves loads of trouble and countless hours in court.
Pittsburgh Post-Gazette—December 20, 2003—“U.S. orders probe into Pap smears”
Pittsburgh Post-Gazette—October 4, 2005—“Glitch in Magee-Womens’ computer system caused Pap smear errors, state says”
Pittsburgh Post-Gazette—April 16, 2005—“Court sides with Magee on Pap smear class-action suit”
Pittsburgh Post-Gazette—December 19, 2003—“Second lawsuit charges medical report falsification”
University Times—March 18, 2004—“Court date set in Pitt’s challenge to Pap smear lawsuits”
Los Angeles Times—December 2, 2005—“Lab Mistakes Threaten Credibility, Spur Lawsuits”