Stay Cool, Calm and Compliant

 

 

 

 

 

 

 

 

 

 

Still Plenty of Improvements to be Made
by David England

The Member Effort Score (MES) is a method of using Member feedback tp improve your service delivery and modify internal policies and procedures. This research pays off, and the straightforward approach will have your staff on board with improving your bottom line on a continuous basis.


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